Privacy policy
Last updated: 2026-09
Who we are
Charteroo (charteroo.app) is an air cargo availability marketplace operated by Avora. Contact: privacy@charteroo.app.
What we collect
- Account data: your name, email address and a hash of your password.
- Organisation membership: which organisation you belong to and your role in it.
- Your sign-in identity from Microsoft or Google, if you use them to sign in. We request sign-in scopes only: your name, email address and account identifier. We never read your mail or contacts unless you later link a mailbox and consent to that separately.
- Operational logs: request ids, timestamps and organisation ids — never message bodies.
Why we collect it
To run your account, to keep your organisation's data isolated from every other organisation, to send transactional email (address verification, password reset and invitations) and to diagnose faults.
Who we share it with
- Hosting: Railway, Vercel and Neon.
- Transactional email: Resend.
- Error monitoring: Sentry, which receives no personal data beyond an internal user id.
We do not advertise, and we never sell your data.
How long we keep it
Account data is kept while your account exists and deleted when it is closed. Operational logs are kept for 30 days.
Your rights
You can ask for access to, correction of, deletion of or an export of your data by emailing privacy@charteroo.app.
Google API Services
Charteroo's use of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements.